ConvergeOne

SEPTEMBER 7, 2021

For example, at ConvergeOne, when a new user gets hired, HR kicks off the onboarding process with a series of tickets to various organizations to get the user set up. The setup and configuration of the hard telephone is automated through DHCP (if in a ConvergeOne building) or via DES (Device Enrollment Services) if at home.

Engineering 89

Engineering Contact Center Accountability Customer Support 89

ConvergeOne

NOVEMBER 9, 2021

We’ve still got a few topics to talk about, but I wanted to share a personal experience I had recently that reminded me why it is so critically important to have these modernization conversations proactively as opposed to waiting until it’s too late. I had conversations with two different customers that started out exactly the same.

Best practices 83

Best practices Finance APIs Enterprise 83

ConvergeOne

SEPTEMBER 20, 2022

You’ve purchased a really great product or service. The product arrives broken, or you can’t get it to work as expected. The Contact Center Conundrum: Conversations Without Context. An Arena CX Survey in 2022 found that “56% of consumers said they would pay more for a product if it guaranteed excellent customer service.”

Interactive Voice Response 82

Interactive Voice Response Virtual Agent Contact Center Surveys 82

ProProfs Blog

DECEMBER 7, 2018

Think compensations as well (depending on your product/service) and make sure you have an updated compensation policy/process in place to help your frontline compensate customers. They can only take a break while you still deliver excellent service if your self-service channels are functional (depends on your product/service).

Customer Service 145

Customer Service Brand ambassadors Chief Customer Officer Interactive Voice Response 145