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Problem Solved: Software-Only MFA for Call Center PCI Compliance

CSM Magazine

million people working in call centers across the United States according to Statista.com. These facilities are the backbone of numerous industries’ customer service operations which rely upon these call centers and call center agents to ensure their customers are receiving the best experience possible.

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Adapting to the COVID-19 Pandemic: Transparent BPOs Story

Transparent BPO

Over the past two weeks, Transparent BPO has undertaken a serious initiative — to deploy 850 brick and mortar contact center agents to a work-from-home (WFH) environment. We acted quickly to protect our employees’ well-being and find a solution to an almost unsolvable problem. Contact Center Closures. Transparent BPO Background.