Quality Contact Solutions

DECEMBER 23, 2021

Over the years, as a PACE Customer Engagement Compliance Professional (CECP), I have audited dozens of companies for their compliance with telemarketing laws. Here’s the good, bad, and ugly with telemarketing laws. DNC Telemarketing Laws. There are a few areas that companies seem to struggle with regarding telemarketing laws.

Telemarketing 98

Telemarketing Wireless voip Best practices 98

Balto

AUGUST 29, 2023

This guide aims to introduce you to call center compliance, its importance for your organization, and how you can integrate compliance into your company’s culture and policies. The act set rules and regulations that tackled concerns related to unsolicited telemarketing practices. This results in lost business and revenue.

Call Center 52

Call Center Interactive Voice Response Telemarketing Contact Center 52

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. Some of the key regulations include: TCPA Regulations: The Telephone Consumer Protection Act (TCPA) regulates telemarketing activities and requires adherence to rules regarding consent, caller identification, and the National Do Not Call Registry.

Call Center 104

Call Center Telemarketing Healthcare Government 104