CSM Magazine

SEPTEMBER 16, 2022

Organisations should build on pandemic CSR social media messaging to retain customer trust in times of crisis. During the pandemic, the companies tweeted messages related to their relief actions, programmes and campaigns in response to Covid-19 pandemic.

Transportation 98

Transportation Marketing Technology Accountability 98

SmartKarrot

MAY 8, 2023

When we reflect about the HR trends that emerged due to the COVID-19 pandemic, remote work is the first and foremost. While it is possible to argue that remote work was a trend on the rise, there’s no denying that the pandemic greatly accelerated its adoption. Remote work is not an exception to this rule.

Chatbots 10

Chatbots Advertising B2B outsourcing 10

Select VoiceCom Blog

MARCH 1, 2023

With customers worldwide becoming more and more tech-savvy every year, companies are looking for ways to become more reachable, ensuring that their market sees them as dependable brands that can keep up with their demands. Besides availability, customers consider channels in deducing “good customer service.”

Customer Service 52

Customer Service Self service Wait times Chatbots 52