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Morale

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The Next Normal: The Only Constant is Change Itself

Anexa BPO

MAY 16, 2022

That number is five times higher than pre-pandemic levels, and suggests a dramatic new model that requires a new approach from a human resources standpoint: how to instill self-starting behaviors, boost morale and productivity and design workflow that results in seamless operations? And e-commerce? We were made for that.

Bilingual agents

Bilingual agents Outbound sales outsourcing Morale

How to Tell if an Outsourced Contact Center Is Right for Your Business

TLC Associates

MAY 29, 2019

Should my business outsource its contact center? While there can be clear benefits to outsourcing your customer service or contact center, such as lower labor costs, there are tradeoffs that also need to be considered. So, what are the signs that working with an outsourced contact center might be the right choice for your business?

outsourcing

outsourcing Contact Center Outbound sales Inbound sales

The Next Normal: The Only Constant is Change Itself

How to Tell if an Outsourced Contact Center Is Right for Your Business

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