Kayako

JULY 27, 2017

But this is your life as a manager developing a SaaS customer support model that scales. And there’s so many metrics you can track ! Some of the best metrics can help you to analyze the health of your team and their relationship with your customers. 5 Metrics that shape your SaaS customer support model.

Metrics 80

Metrics SaaS Surveys Enterprise 80

ChurnZero

AUGUST 9, 2019

Don’t we all, but the saving time is money is especially true when you are in charge of managing your customer’s success, which ultimately drives renewal revenue. . Productivity and time management skills don’t come natural to everyone and that’s okay. What types of metrics should this role be responsible for.

Management 58

Management SaaS Metrics outsourcing 58

SmartKarrot

NOVEMBER 2, 2020

The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. Chioma Iwunze, Marketer and Writer, Time Doctor.

Customer retention 21

Customer retention Consulting Consulting Marketing 21