Comm100

APRIL 2, 2024

A higher CSAT score not only reflects happier customers but also drives loyalty, positive word-of-mouth, and increased revenue potential. Streamline processes and reduce wait times – Automate Where Possible: When considering how to improve CSAT score, automation should be at the center of the conversation.

Wait times 93

Wait times Feedback CRM Surveys 93

CSM Magazine

FEBRUARY 6, 2024

Streamlining Stadium Operations with Oracle EPM Stadium management can be incredibly complex, with numerous moving parts that must work in harmony to create a memorable experience for fans and a profitable outcome for stakeholders. Cashless and contactless options are game-changers in reducing congestion and wait times at concession stands.

Entertainment 52

Entertainment Finance Consulting Consulting 52

Hodusoft

NOVEMBER 10, 2021

Ever wondered if the time and effort spent on calling customers are yielding any results? With real-time reports, you can plan ahead and manage customer interactions better. Average handle time (seconds) . Average wait time (seconds) . After call Average time (seconds) . Adherence . Occupancy .

Call Center 52

Call Center call center software Interactive Voice Response Banking 52

NobelBiz

JULY 25, 2023

Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities. Agent Performance Metrics: Evaluates how effectively agents resolve queries, their adherence to scripts, or their ability to manage difficult interactions.

Analytics 98

Analytics Call Center Scripts Contact center software 98