InGenius

APRIL 1, 2020

Though this is a basic type, the demand for inbound contact centers remains large as many people still prefer communicating with businesses through voice. Inbound houses still run on relatively new tech, like voice over internet protocol (VoIP) and will utilize interactive voice response (IVR) to deliver efficient, speedy customer service.

Contact Center 62

Contact Center Multichannel Interactive Voice Response Inbound sales 62

OctopusTech

JUNE 29, 2023

Performing sales and telemarketing Outbound contact centers are an essential element in getting leads, driving sales, and conducting market research. These active interactions with customers every day boosts positive user experiences, improves customer retention rate, and strengthen bond and loyalty with them.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

aircall

MAY 14, 2021

With advancements in technology, auto dialers come in different types and support a wide variety of use cases including sales, support, telemarketing, market research, and debt collection. The Telephone Consumer Protection Act (TCPA) has specific rules about telemarketing, mobile phone communications, abandonment rates, and call recording.

voip 62

voip Telemarketing Scripts Abandon Call 62

TechSee

MARCH 7, 2019

The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. With speech analytics, agents are equipped with a wide range of voice-based tools, enabling auto-recognition of accent, gender, and emotion.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104