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7 Solutions for Managing High Call Volume Periods

Calltools

Self-service options include FAQs, chatbots, and interactive voice response (IVR) tools. IVR basically works like a phone-based chatbot that can fulfill simple tasks like paying invoices and updating addresses. Make their lives easier – and save your employees some work – by offering self-service options.

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JustCall vs Aircall: A Comprehensive Comparison in 2023

JustCall

Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc. Their sales support could tag and make notes on the call using Power Dialer while also automating selected calls 6.

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How Does A Call Center Operate – Workings and Functions

Dialer 360

Telemarketing campaigns. This software lets the customers pass through the Integrated Voice Recognition (IVR) system where the customer can make a selection of services by pressing assigned numbers to each function. They sell products by telemarketing, collect bills, renew subscriptions, take surveys, and schedule appointments.