Interactive Voice Response Management Schedule adherence Time management 
Call Design
SEPTEMBER 2, 2021
If you’ve been in the contact centre space for more than a few hours, you’ve likely heard some version of the unofficial motto “Connecting the right interaction, to the right agent, at the right time.” We could look at “right interaction” and go after a stronger phone menu or IVR options. Dan Smitley.
Noble Systems
MARCH 19, 2021
This is especially true for managing customer contacts, which, while vital to growing a business, can have negative impacts if not done well. These teams can benefit greatly from call center solutions for small business that can help them manage customer contacts and improve SMB customer service delivery. Auto-Attendant and IVR.
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Dialer 360
SEPTEMBER 14, 2022
Call center KPIs (Key Performance Indicators) are one of the most important factors when you do call center performance management. Having a proper dashboard for your call center operations is key when it comes to managing your resources and optimizing workflow without facing any delays. Schedule Adherence.
Callminer
JANUARY 18, 2021
While the majority of consumers choose to reach out to companies via multiple mediums , many have reported wanting to avoid going through structured IVR systems – so it’s no surprise that communication quality within a contact centre has become more important than ever before. Agent Management Tips for International Call Centres.
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth.
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