info how-to-run-a-call-center-what-should-agent-desktops-have 
Vistio
JULY 11, 2022
Today we have on the pod with us, Stephen Loynd. Welcome Steven, can I record this call for quality assurance? And thank you for having me on this beautiful Wednesday morning here in Northern Virginia. Listen to the full podcast here: Welcome, welcome. Absolutely Hailey. Thank you so much for being with us.
SmartAction
MAY 23, 2019
Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text. While conversational AI technology is amazing and transformative for the contact center, it is only a toolset. What does a best-of-breed CX team look like? What does a best-of-breed CX team look like?
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aircall
JANUARY 16, 2018
Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. This might mean new employees, new sales territories, or just more incoming calls, and with this growth comes necessary adaptation. And what’s that? You know what you’d like, why not just create it yourself?
SharpenCX
MARCH 16, 2021
I couldn’t have dreamed up a more magical experience. No matter how old you are, you feel the same wonder and anticipation as a six-year-old again. No matter how old you are, you feel the same wonder and anticipation as a six-year-old again. Plus, we give you some practical tips on how you can model your CX after Disney.
NobelBiz
SEPTEMBER 21, 2020
The following is a list of call & contact center industry reports related to COVID-19. The overview includes: news reports relating to spam calls new regulations from federal and state governments warnings from the FCC, FTC, & FBI reports on contact centers that are refusing to switch to a work-from-home model for their agents.
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