article thumbnail

Texting Laws: Can Businesses Send Texts Without Permission?

VirtualPBX

While not legally binding, these guidelines provide valuable industry standards for businesses to follow, ensuring ethical and responsible communication with customers. Check out the schedule, drop in bi-weekly, and watch replays of past webinars when you register!

article thumbnail

The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. If you want to go beyond the Average Talk Time sales success, explore our on-demand webinar: “ Boosting Outbound Sales Performance.”

Metrics 52