Five Ways to Improve Contact Center Performance – What Every Customer Wishes You Knew
NICE inContact
NOVEMBER 9, 2018
We surveyed over 2000 consumers in the United States, United Kingdom and Australia. There are several industry standard KPIs that can help you measure and benchmark your contact center performance. But contact centers are not built to serve managers, they are built to serve customers. Most interactions occur over the phone.
49 
Let's personalize your content