Five Ways to Improve Contact Center Performance – What Every Customer Wishes You Knew
NICE inContact
NOVEMBER 9, 2018
We surveyed over 2000 consumers in the United States, United Kingdom and Australia. Strive to have your Average Speed to Answer under 10 seconds and your First Call Resolution (FCR) at around 70%. Smart managers know that as call enter quality and service improves, efficiencies and cost reductions will naturally follow.
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