CustomerGauge

APRIL 5, 2017

Welcome to Next-Generation Net Promoter®, the newest methodology from our latest white paper. See how this new model evolved over time to become the current industry-standard for Net Promoter Score and the NPS® […]. The post Net Promoter® White Paper: Next-Generation Net Promoter® appeared first on CustomerGauge.

industry standards 60

industry standards 60

ConvergeOne

FEBRUARY 9, 2021

It is built from migrations from all cloud service providers in many different geographies and from many industry verticals and complexities. The CAF is drawn from multiple industry standard frameworks and provides a way to standardize stakeholders objectives, views, and concerns.

industry standards 74

industry standards Enterprise Technology Management 74

Fonolo

OCTOBER 20, 2022

Read on for a quick overview of call center security, or take a deep dive on the topic with our comprehensive white paper. There are industry standards to guide you. If you collect any payment information from your customers, you must meet the extensive security requirements set by the PCI Security Standards Council.

Call Center 146

Call Center Contact Center industry standards Interactive Voice Response 146

Callminer

FEBRUARY 23, 2021

It’s critical that organizations proactively stay ahead of these changes and work to take on top of changing industry standards. To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19.

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Call Center Technology Banking Contact Center 376

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Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.

Contact Center

NICE inContact

NOVEMBER 9, 2018

There are several industry standard KPIs that can help you measure and benchmark your contact center performance. To learn more you can review the 2018 CX Transformation Benchmark and then review this white paper “ Top KPI’s for Managing Customer Service, Sales and Collections Contact Centers ”.

Contact Center 49

Contact Center Contact center software Benchmark First call resolution 49

Avaya

MAY 5, 2016

This is part formal standards definition and part real-world capability. A few years ago, and at roughly the same time, the two main industry standards bodies – the IEEE and the IETF – both established working committees to address the question of Fabric-based networking. In short, a Fabric.

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industry standards Technology Engineering Marketing 40