Call Experts

OCTOBER 5, 2023

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Tools and resources to help agents succeed include knowledge bases and scripts.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Call Experts

APRIL 8, 2024

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Tools and resources to help agents succeed include knowledge bases and scripts.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

JustCall

JULY 23, 2020

In order to check how you are performing according to industry standards, you need to calculate your sales cycle duration. If your sales cycle duration is longer than the industry standards, perhaps there is a need to alter your sales process altogether. Upselling Rate. Upselling Rate= No.

Sales 52

Sales Metrics Upselling Benchmark 52

Balto

AUGUST 3, 2022

We asked respondents which of the following activities their agents engage in on the phones: Upselling to customers (encouraging them to purchase a higher-end product) Cross-selling to customers (encouraging them to purchase related items) Asking for online reviews Gathering customer information for marketing purposes (ex. 2022, March 29).

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52