The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers
NobelBiz
SEPTEMBER 12, 2023
For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. It boosts agent morale, fosters a culture of continuous improvement, and ultimately contributes to a higher level of customer service excellence.
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