4 Measurements of CX Success in the Outsourced Contact Center
Callminer
JULY 22, 2018
Let’s take a look at 4 critical measurements to determine the effectiveness (or, conversely, ineffectiveness) of the outsourced contact center: 1) Service Level. As any contact center manager knows, service level is a metric composed of a pair of numbers: a percentage value and a time value in seconds.
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