Remove industry standards Remove Interactive Voice Response Remove Transportation Remove voip
article thumbnail

The Challenges of Managing Customer Data in Contact Centers

NobelBiz

We will cover topics such as data encryption, interactive voice response (IVR) for filtering calls, security training for employees, and using proper security solutions. And complying with government and industry regulations is mandatory for any contact center.

article thumbnail

The Challenges of Managing Customer Data in Contact Centers

NobelBiz

We will cover topics such as data encryption, interactive voice response (IVR) for filtering calls, security training for employees, and using proper security solutions. And complying with government and industry regulations is mandatory for any contact center.

article thumbnail

What are SIP Phones? (How Do they Work)?

JustCall

If you’re looking to upgrade your old phone system (PBX) to internet-based solutions (VoIP), you’ll inevitably end up with a few common questions… What is SIP trunking? What is the difference between SIP and VoIP? So, SIP is one of the protocols that make VoIP possible. What are its benefits?

voip 52