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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

We will cover topics such as data encryption, interactive voice response (IVR) for filtering calls, security training for employees, and using proper security solutions. And complying with government and industry regulations is mandatory for any contact center.

article thumbnail

The Challenges of Managing Customer Data in Contact Centers

NobelBiz

We will cover topics such as data encryption, interactive voice response (IVR) for filtering calls, security training for employees, and using proper security solutions. And complying with government and industry regulations is mandatory for any contact center.

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What are SIP Phones? (How Do they Work)?

JustCall

The DECT standard is also used by cordless hardphones, which communicate with a base station via the DECT protocol, while the base station communicates with an IP-PBX via SIP and RTP as their transport protocols. DECT is an industry standard for cordless phones. Intelligent routing paired with voice assistants.

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