OctopusTech

SEPTEMBER 9, 2023

This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? With this comprehensive guide, you will discover the pros, cons, and best practices performed by outsourced call center services.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Global Response

DECEMBER 21, 2022

Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential. However, if your call center handles outbound sales and marketing calls, a QA process for sales is even more important.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

Global Response

FEBRUARY 13, 2022

For advanced technical support, inbound call centers may use tech systems to route the caller to advanced IT support. Inbound sales or upgrades. Inbound call center agents need to know the ins-and-outs of your brand to answer these questions quickly and accurately for inbound callers. General Inquiries.

Call Center 62

Call Center Telemarketing Technical Support outsourcing 62