Call Experts

DECEMBER 18, 2019

According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. To build an easy to use IVR that helps your customers follow these five tips! Call Experts' 5 Tips for a Successful IVR. Do you need to upgrade your IVR?

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

Fonolo

JANUARY 31, 2018

There’s some overlap with our recent post Chatbots Won’t Save Us From IVR Hell , we also covered chatbots in our most recent webinar.). Sheila brings her decades of experience (and sharp-eyed skepticism) to the task, setting expectations at a more realistic level than what you might read in the popular press.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

Altivon

JANUARY 11, 2018

Healthcare organizations are embracing patient experience as a critical success factor in both financial and patient outcomes. Altivon and Genesys recently sponsored a webinar series on this topic, culminating with a deep dive into return on investment (ROI) including specific case study results. ROI Metrics and Optimization.

Contact Center 40

Contact Center Abandon rate Abandon Call Healthcare 40

NobelBiz

JUNE 26, 2023

This software orchestrates customer interactions across multiple channels like voice, email, chat, and social media. It includes systems such as automatic call distributors (ACDs), computer telephony integration (CTI), interactive voice response (IVR), predictive dialers, and customer relationship management (CRM) systems.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Enghouse Interactive

SEPTEMBER 3, 2021

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contact center solutions 63

contact center solutions Self service Quality management APIs 63

Enghouse Interactive

SEPTEMBER 3, 2021

Register Now to attend our launch webinar for a detailed overview and demo of the Enghouse UC solution. As a dedicated, white-label solution, for service providers, system integrators, or value-added resellers looking to enhance their current communications offerings.

contact center solutions 95

contact center solutions Contact Center Call flow Enterprise 95