Quality Contact Solutions

DECEMBER 31, 1969

Did you know that if you employ a telemarketing or call center firm for making outbound telemarketing sales calls or handing inbound sales calls, your company is most likely also required to register as a telemarketer in the state of Indiana? Check your scripts and update them accordingly.

Telemarketing 58

Telemarketing Automotive B2C B2B 58

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house. If you are U.S.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

Global Response

DECEMBER 21, 2022

Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential. FinTech, banking, healthcare, transportation, etc.) A QA process can also help point to areas where your scripts or procedures are weak and need additional processes to be more compliant.

Call Center 62

Call Center Outbound sales Feedback Best practices 62