Quality Contact Solutions

JULY 19, 2018

QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inbound sales, inbound customer service and inbound technical support. Employees are segmented based on their skillset and strengths. Why this client loves us: Versatility and Tenure.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Dialer 360

JULY 27, 2022

You can use the idea of running a call center campaign to meet the business goals for example close more inbound sales campaigns, qualify prospects, and boost customer service. They can be used to target a specific group of people or can be sent to a large group to get a general idea of public opinion.

Call Center 40

Call Center Interactive Voice Response call center software Inbound sales 40

Select VoiceCom Blog

JULY 11, 2022

Technical support Technical support is a type of customer service, but not all customer service calls are technical support. Companies typically provide this type of inbound call if products or services are more complicated and require multiple steps before use.

Telemarketing 52

Telemarketing Technical Support Interactive Voice Response Metrics 52

JustCall

JANUARY 18, 2023

Another common issue is when your company is represented by a group of people who may be unfamiliar with your company’s products and services. To manage these calls, it is essential to listen to the customer’s needs and preferences, provide information about the product or service, and try to close the sale. Inbound Calling.

outsourcing 52

outsourcing Scripts Call Center Interactive Voice Response 52