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4 Ways to Improve Your Customer Service with an Outsourced Contact Center

TLC Associates

Sample a random group of executives and their responses will run the gamut. As you make your choice, consider these four ways the right outsourced partner can enhance your customer service results. For starters, an outsourced partner is better adapted to handle spikes in volume. Improved Response Times. Reduced Costs.

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Call Centre 101: Understanding Inbound and Outbound Calls

Select VoiceCom Blog

Despite the popularity of digital communication, call centres remain some of the most trusted partners by companies across all customer service-related industries. Inbound sales Inbound call centre agents aren’t only there to help existing customers. They can also potentially close new ones.