Monet Software
JUNE 10, 2021
There are usually a range of needs in an SMB call center, especially an omnichannel one. You might handle everything from inbound sales to product repair scheduling to billing support. Look for individuals who pair low average handle times with great first call resolution metrics and stellar post-call survey results.
Dialer 360
JULY 27, 2022
Call center agents can segment their calls according to different criteria such as customer type, goal, region, etc. You can use the idea of running a call center campaign to meet the business goals for example close more inbound sales campaigns, qualify prospects, and boost customer service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Relationship Metrics
MAY 12, 2017
The following discussion comes from a study conducted in an inbound sales and (sister) service group. The center’s goal was to more closely align their internal Quality Monitoring (iQM) program with their customers’ evaluation of the service experience (eQM- external Quality Monitoring) program.
Talkdesk
MAY 17, 2016
From Talkdesk Live, call center supervisors will be able to send Slack notifications to any group of agents. Filter by agent status, ring group and more to ensure the right people receive the right notifications. Increase first call resolution. Agent notifications. We’re glad you asked!
Select VoiceCom Blog
JULY 11, 2022
Inbound sales Inbound call centre agents aren’t only there to help existing customers. According to RAIN Group, 82% of buyers are willing to accept a meeting with sellers who reach out initially. In essence, telemarketers cold-call leads to pitch a company’s products to them.
Expert insights. Personalized for you.
122 
Let's personalize your content