Spearline

AUGUST 17, 2022

Welcome The Dominican Republic, Ghana, Guatemala & Côte d’Ivoire to the Spearline network! The solution is hosted in Santo Domingo, where the calls originate and terminate. Ghana- MTN and Vodafone – These two operators dominate the market. The solution is hosted in Accra, where the calls originate and terminate.

Contact Center 98

Contact Center Marketing Management 98

Ameyo

AUGUST 28, 2019

Register for Zambia Register for Zimbabwe After a massive response in Ghana and Kenya, Ameyo is all set to encourage modern contact centers in Zambia and Zimbabwe! Now in Zambia & Zimbabwe!

Contact Center 40

Contact Center Call Center Contact center software 40

Spearline

AUGUST 17, 2022

Welcome The Dominican Republic, Ghana & Guatemala to the Spearline network! We are delighted to let you know that you can now test your mobile numbers in the Dominican Republic, Ghana, and Guatemala across the countries’ major mobile networks – bringing Spearline’s global coverage to 79 countries. New to Spearline?

Contact Center 19

Contact Center Marketing Management 19

Hodusoft

MARCH 24, 2019

Recently, the company has provided ready-to-use HoduCC – Omnichannel Contact Center Software to Wapic Insurance – A Leading Insurance Company in Nigeria. The Company was licensed in Ghana in 2009 and commenced business on 27th April 2009 to underwrite General Insurance.

Contact center software 40

Contact center software voip call center software Contact Center 40

ProProfs Blog

SEPTEMBER 28, 2018

People are increasingly hesitant to call. Think about your own experience – aren’t you more likely to text someone than call them? Adinor Puplampu Customer Experience Leader at Millicom Ghana Limited. No one wants to have to start and interaction online only to have to call if they have a question! Tweet this. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

Vistio

JULY 11, 2022

Welcome Steven, can I record this call for quality assurance? Again, that international theme, wireless, local loop, data access and voice for companies in places like India and Bangladesh and Ghana and Cameroon. So a larger proportion of calls are definitely being automated and the pandemic has definitely played a role in that.

Technology 52

Technology Self service Contact Center Analytics 52