Gamification, Study and Technical Support

The Power of Recognition: How to Motivate Agents Authentically

Playvox

MARCH 12, 2024

Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.

Morale

Morale Gamification Contact Center Quality management

The Future of Remote Agent Call Centers

Outsource Consultants

NOVEMBER 29, 2021

Many productivity studies were launched early in 2020, sparked by the remote shift, so preliminary results run the spectrum of outcomes: A Stanford study of 16,000 workers saw a productivity increase of 16%. Where access to physical items is critical to the agents’ job, like technical support for physical products and equipment.

Call Center

Call Center At home agents Brand ambassadors outsourcing

Customer Contact Central

The Power of Recognition: How to Motivate Agents Authentically

The Future of Remote Agent Call Centers

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