NobelBiz
MAY 9, 2023
We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. Gamification is one of the most effective training methods that fosters both loyalty and efficiency. Use these metrics to assess their performance and identify areas for improvement.
NobelBiz
APRIL 18, 2023
For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement. .
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NobelBiz
AUGUST 28, 2023
Multichannel Maze According to CustomerThink , a noteworthy 40% of organizations are cranking up the dial on self-service IVR software, making it crystal clear that omnichannel self-service is taking pole position in the call center’s roadmap to the future. Tired of agent turnover and engagement woes?
Fonolo
JUNE 17, 2015
Use incentives and gamification. This includes workshops and group activities too — and we’d encourage you to incorporate these as much as possible! cctr #training Click To Tweet As part of your formal training plan, work in time to send them to conventions, classes, and workshops. Use incentives and gamification.
Vistio
APRIL 2, 2022
” The other thing that I do is hold in-person meetings, and conferences, and workshops now that we’re getting to a safe way that we can do that again, so that again, leaders can meet in person. Yeah, I think the first thing is just starting with the agent self-service experience. Does this feel right? Is it easy?
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