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All You Need To Know About Getting Customers To Use Self Service In Public Libraries

Myra Golden Media

A lot of people are curious about self-service options in public libraries and in retail, but many customers will avoid trying self-service if it seems complicated. Here are 6 keys to guiding you through exactly how to teach first-time users to master self-service in your library branch or retail store.

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These 3 Keys for Getting Library Customers to Use Self-Service Is Going to Change Your Service Model!

Myra Golden Media

Self-service check-in is something I do, all of the time. I like using self-service, and most of the time, I know what I’m doing. In this article, I’m going to show you how to spot when it’s time for you to step up, and help a customer use self-service, much like the airport employee did for me.

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Modernize Your Customer Experience with Self-Service

ConvergeOne

My next piece of advice centers around what the end goal of your modernization efforts should be: allowing your customers more access to self-service—and I mean good self-service. Good self-service provides the answers to all the questions the person is looking for. Does anyone read these? The added bonus?

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Self-Service for Contact Center: The Definitive Guide

NobelBiz

As we will see, the main goal of a self-service system is to reduce the time the agents spend on simple, repetitive tasks or transactions such as paying a bill or getting account balance information. A functioning self-service system generally empowers clients with the tools and resources necessary for their inquiries.

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Top 5 Customer Service & CX Articles for Week of March 11, 2024

ShepHyken

My Comment: A self-service experience falls under at least two categories. The first is a self-service solution that simplifies the experience, allowing the customer to resolve their problems, find answers to their questions, etc. Connect with Shep on LinkedIn.

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Prepare and Create Data to Support Customer Self-Service

ConvergeOne

Preparing and creating as much data as you can will help you build for the future and support more self-service efforts. It can also help you along a path of creating some rockin’ self-service. I’m inviting you to think about customer data in a different way. It’s worked well, and been very routine.

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Top 5 Customer Service & CX Articles for Week of November 6, 2023

ShepHyken

The Latest Trends in CX Self-Service by Jeremy Watkin (Call Centre Helper) As more and more people isolate themselves into the post-pandemic, virtual world of social media, the backlash when they can’t quickly solve their issues increases in severity. My Comment: Self-service is great until it doesn’t work.