Defining WFO. (Hint – It’s Not Just About Workforce Management)
Noble Systems
SEPTEMBER 29, 2020
But when used collectively, the WFO suite helps coordinate separate but connected processes, such as schedule management, quality and training, and rewards and recognition, on an agent-by-agent basis, delivering an experience that can be personalized to target the different needs of each user. Gamification. WFO TERMS TO KNOW.
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