Gamification Interactive Voice Response Morale Self service 
Outsource Consultants
SEPTEMBER 14, 2021
That’s because nearly 40% of current incoming call volume can be handled entirely with automated, self-service channels , according to a business leader survey from Gartner. Emphasizing self-service via call deflection allows you to automate customer engagements across sales, support, product info, etc. — Let me help?”.
Noble Systems
SEPTEMBER 3, 2019
Incorporating Gamification into your new hire and perpetual training programs allows agents to develop and strengthen competencies at their own pace. The right IVR solution can provide better customer service as well as reduce the reliance on your agents. Gamification. Leaderboards also help.
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TechSee
MARCH 7, 2019
With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities. These systems also power conversational IVRs and voice-based virtual assistants.
NobelBiz
AUGUST 28, 2023
High turnover not only affects the contact center performance but also dampens team morale. Check out our free, on-demand Contact Center Gamification Workshop. Agent Attrition Woes Agent attrition – the phantom haunting every contact center. The struggle to retain skilled agents is real. Tired of agent turnover and engagement woes?
Noble Systems
SEPTEMBER 8, 2020
Other essential software technologies to consider for your cloud-based contact center include WFM for schedule optimization; analytics to uncover trends and assist agents during a transaction; and advanced IVR to create new flows or self-service programs to enrich the customer’s experience. We are all learning as we go.
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