Noble Systems
MARCH 18, 2021
Patients have been seeking a broader range of services and more personalized relationships with healthcare providers for some time. Many healthcare providers have yet to deliver. Those who can will be the ones to thrive in this ever-changing healthcare landscape. Advanced Self Service Enhances Efficiency and Frees Agents.
ConvergeOne
OCTOBER 11, 2022
What are the outcomes in a specific industry, like healthcare contact centers? Contact centers span patient access, revenue cycle, emergency services, imaging, clinics and many other departments. The question is, how do customer experience leaders in healthcare combat this growing problem?
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Noble Systems
APRIL 21, 2020
VoIP via home broadband along with a VPN connection to the corporate network will provide secure access to enterprise applications such as CRM, workforce engagement, analytics, and gamification systems. SIP-compatible softphones enable managers to monitor agents remotely. Create and implement a staff training plan.
TechSee
JUNE 25, 2019
AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents. Agent decision support.
DMG Consulting
AUGUST 9, 2018
State of the art self-service and compelling benefits that transcend verticals. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting Releases 2018 Intelligent Virtual Agent Product and Market Report.
GetFeedback
APRIL 17, 2019
Others consider their situation to be too difficult, sensitive or nontrivial for your service reps to help. Creating a self-service customer portal helps to avoid such situations. Before thinking about contacting your customer service, people will have an opportunity to look through knowledge articles on your portal.
DMG Consulting
APRIL 16, 2019
In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world. Self-service solutions will eliminate the need for live agents in the next 10 years (0.1).
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