Global Response

DECEMBER 21, 2023

Can help desk outsourcing really make a difference on customer satisfaction? Whether you get tons of help desk requests or just a few, dealing with them often causes a lot of frustration to your customers—which is compounded if they can’t get quick and efficient resolution. However, they tend to be more expensive than other models.

outsourcing 62

outsourcing Abandon rate Technical Support First call resolution 62

Vcaretec

JULY 18, 2023

It's a wise move to decide to call center outsourcing solutions so you can maintain your attention on what matters most—running your business! If you're not careful, outsourcing could cause you more problems than it's worth. Together, they can support the success of your outsourced project.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

Call Experts

FEBRUARY 24, 2022

A business process outsourcing can be the perfect fit for your company if you need more than one support channel. . How Does BPO Work? The idea of outsourcing is to delegate non-core activities to an outside specialist who can provide services at a more efficient cost than you could yourself.

Contact Center 105

Contact Center Business Process Outsourcing outsourcing Call Center 105

Quality Contact Solutions

MAY 4, 2021

If you needed to change the tire on your car because it was flat and you didn’t know how to do it, what would you do? Changing a tire isn’t too difficult if you know how to do it. It’s not any different if you’re trying to find an inbound call center outsourcing partner. Why do they call?

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Global Response

MARCH 1, 2022

When it comes to KPIs for your call center, one thing is for sure: less is more. After all, when you’re managing a call center, whether it’s in-house or outsourced, there’s a long list of KPIs (key performance indicators) that you could be measuring. So how can you know which are the best metrics to track for your business?

Call Center 62

Call Center Metrics Average Handle Time Abandon rate 62

Global Response

FEBRUARY 1, 2024

An inbound call center is a contact center that primarily answers incoming customer calls. Do they need technical support to troubleshoot your product? Are they calling outside of regular business hours? What is your monthly and annual budget for customer care and support?

Call Center 62

Call Center Abandon rate Interactive Voice Response Average Handle Time 62