TechSee

JANUARY 7, 2020

When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. To reduce churn and improve loyalty, telcos are utilizing a number of strategies: Loyalty programs. Shoddy self-service.

Customer retention 136

Customer retention Interactive Voice Response Telecommunications Wireless 136

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

OCTOBER 10, 2023

FL has been applied to various industries, such as finance , healthcare , medicine , and telecommunications , where privacy preservation is critical or data localization is required. In telecommunications , FL can be applied to edge computing, wireless spectrum management, and 5G core networks.

Healthcare 89

Healthcare Telecommunications Analytics Wireless 89

Connecting the Dots

APRIL 21, 2017

The cable companies were not in telephone service, were not in security, were not in wireless service. And I think that somehow both legal and finance have taken over a lot of companies in the game toward looking toward the bottom line. The complexity drives the amount of change and the compliance is driving a scripted response.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48