Finance Metrics Revenue potential Self service 
NobelBiz
NOVEMBER 13, 2023
Comprehensive CX Metrics That Matter Net Promoter Score (NPS) The Net Promoter Score (NPS) is an inbound Key Performance Indicator that assesses your customer happiness. Identify which metric is needed to measure success, identify the sources from which the information will come, and define the goal of the strategy.
CSM Magazine
FEBRUARY 6, 2024
Oracle’s integrated applications break down data silos, allowing finance and operational teams to collaborate like never before. Moreover, Oracle EPM encourages a frictionless collaboration between finance teams and operational divisions.
NobelBiz
JULY 25, 2023
Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities. Agent Performance Metrics: Evaluates how effectively agents resolve queries, their adherence to scripts, or their ability to manage difficult interactions.
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