Finance First call resolution Interactive Voice Response Wait times 
Callminer
AUGUST 1, 2017
Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.
Hodusoft
MARCH 21, 2024
Starting from customer support and call center operations to marketing, sales, data entry, administration, finance, and IT outsourcing, businesses can rely on this industry for a diverse array of services. Conclusion: In the ever-evolving landscape of BPOs, challenges are likely to arise.
JustCall
APRIL 5, 2022
This cloud-based phone system re-routes calls to the right department/individuals without any manual intervention of a receptionist. Advanced call routing, in this sense, addresses a major gap in support quality. It decreases the customer waiting time and improves first-call resolution.
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