Totango

NOVEMBER 23, 2021

This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. You’re Having Challenges Collecting Customer Feedback. Customer feedback provides another important indicator of satisfaction and can offer an early warning of customers at risk of churn.

Upselling 91

Upselling CRM Revenue potential Feedback 91

SmartKarrot

SEPTEMBER 27, 2022

Enterprise customers help increase revenue potential but also need more integrations. Using a playbook can help you simplify the complex parts of the strategy to set the ground for cross-selling, upselling, and renewal. This can also be used by other teams, such as product, sales, and more, for their own growth. contact-form-7].

Enterprise 10

Enterprise Accountability Management Revenue potential 10

NobelBiz

JULY 25, 2023

Emails : Written communications, often detailing specific issues or feedback, which can be analyzed for content richness and sentiment. Social Media : Customers today take to platforms like Twitter, Facebook, and LinkedIn to voice concerns, appreciation, or feedback. Live Webchat : Instant messaging platforms on websites or apps.

Analytics 98

Analytics Call Center Scripts Contact center software 98

JivoChat

APRIL 13, 2021

Increases revenue potential. Upsell or cross-sell customers on your offers. Collect survey data. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots. Ask for feedback. A growing ticket volume doesn’t necessarily translate to rising profits. Configure a chatbot.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40