Private Equity Firms: 9 Reasons to Include Customer & Employee Feedback in the Acquisition Due Diligence Process


Collecting customer & employee feedback as part of the due diligence process allows astute investors to not only gain an intimate understanding of the needs and unique characteristics of an acquisition company’s target customer population and employee base, but also helps you avoid that “Oh $#*!” The benefits of collecting customer feedback. The benefits of collecting employee feedback. Private Equity Customer & Employee Feedback

3 Things That Happen When You Level up Your Customer Strategy from Mystery Shopping to a CX Program


Here are a few improvements that a holistic approach to feedback can drive for your business: . #1: The platform garners different types of data formats, including real-time survey responses, analytics, reporting and alerts that deliver immediate results. For example, InMoment’s XI Platform allows companies to incorporate tried-and-true feedback (like surveys) in a way that doesn’t complicate processes for customers. 3% increase in CX-fueled revenue.

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DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

Poised for rapid growth and success, untapped revenue potential in the tens of billions. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8 billion (excluding carrier revenue) as of the end of 2016. of total contact center seats, so the revenue potential of this market is in the tens of billions. DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report.

Laying the Groundwork for Omni-Channel Customer Experiences

Hero Digital

If they were to become more dependable customers, however, they could substantially impact company revenues. These travelers likely can offer a substantial upside revenue potential with just an average of one additional booking. Next, move on to quantitative research, such as structured online or telephone surveys, to help quantify and prioritize opportunities. Analyze your research to determine which touchpoints have significant upside potential.