Quality Contact Solutions

JULY 19, 2018

Here are a few examples of current B2B outbound, inbound and multi-channel call center client programs: Healthcare Industry Case Study. Program Type: Business to business sales. Contact types: Outbound calls, inbound calls, email contacts. Employees are segmented based on their skillset and strengths.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Global Response

DECEMBER 21, 2022

For call centers that don’t handle outbound sales, a QA process can also be useful for any inbound sales—whether that’s a customer upsell, upgrade, or renewal; a recommendation for a product the customer inquires about; or another type of sales activity. FinTech, banking, healthcare, transportation, etc.)

Call Center 62

Call Center Outbound sales Feedback Best practices 62

SmartKarrot

MAY 11, 2023

Using their business’s conversation intelligence platform, the company experienced a 10% increase in inbound sales calls as well. Feedback and Learning Conversational intelligence platforms often incorporate feedback loops to continuously improve their performance.

Real estate 10

Real estate Chatbots APIs Analytics 10