Feedback Gamification Interactive Voice Response Meeting 
NobelBiz
FEBRUARY 27, 2024
Agent screen capture technology offers a solution by allowing supervisors to review agents’ screens during customer interactions. This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. RELATED ARTICLE What is IVR?
NobelBiz
APRIL 18, 2023
The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. A well-calibrated IVR system is the cornerstone for intelligent contact center automation.
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CCNG
SEPTEMBER 27, 2023
Customers are less patient, and robust technology that meets both employee and customer needs isn’t being implemented fast enough and efficiently enough to reduce the anxiety. It should integrate with any system, including the IVR, collaboration tools, and CRMs, and it should be easy to stand up in weeks, not months.
DMG Consulting
MAY 8, 2017
DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. What: Releases 2017 Contact Center Gamification Product and Market Report. Gamification solutions apply the concepts of games and challenges to motivate, engage and reward employees and customers. When: Today, 10 May 2017.
Fonolo
DECEMBER 6, 2022
These days, it’s easy for call center managers to get lost in the minutia of meeting daily targets, smoothing out peak call volumes, and handling agent turnover. Why not upgrade your Visual IVR to have multi-lingual support, too? . But it can be a little bit too easy to skate by and just do the minimum once you meet those targets.
Fonolo
JUNE 10, 2021
Games might seem juvenile at first glance, but gamification is a popular and highly effective way to engage your staff, no matter their age. If an agent makes a significantly large sale, or if they receive excellent feedback from a customer, they can “lock” the box so nobody else can take it. Mystery Prize.
Noble Systems
SEPTEMBER 3, 2019
Handling high volumes of calls, dealing with difficult customers, and working under constant pressure to meet high performance and revenue targets is an every-day experience in the life of a contact center agent. It also lets agents know that the company they work for cares about their well-being and not just their ability to meet targets.
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