Monet Software

NOVEMBER 11, 2020

That’s burnout —and it’s a call center morale killer that usually strikes long-tenured employees but can quickly drag down motivation among almost anyone they come in contact with. . Help them brainstorm a response, whether that’s making time for healthy meals, meditation, exercise, a long talk with a friend or an afternoon with a good book.

Morale 100

Morale Agent burnout Contact Center Coaching 100

Myra Golden Media

JULY 15, 2019

When I’m launching a new quality program, I usually determine outcomes by asking my client, “Imagine it’s 90 days from the take-off of your new Quality Program. What’s morale like? Know that developing standards and objectives will be a lengthy, challenging exercise. What’s different?

Calibration 153

Calibration Coaching Morale Feedback 153

Monet Software

SEPTEMBER 10, 2020

This is an area where workforce engagement tools, and particularly quality management software, can come in handy. Perhaps the topic didn’t register with a new recruitment class or a particular manager isn’t modeling good skills. . Fortunately, these are two skills that can be trained in any number of ways.

Call Center 71

Call Center Personalization Scripts Morale 71