Monet Software

NOVEMBER 11, 2020

How to treat employee burnout and reinvigorate call center engagement for the long haul. Do you feel it spreading through your contact center workforce? If you’re seeing symptoms of burnout in your SMB contact center, or in online interactions with certain remote agents, it’s time to do something about it.

Morale 100

Morale Agent burnout Contact Center Coaching 100

Monet Software

SEPTEMBER 10, 2020

How to infuse contact center operations with empathy to improve interactions, customer satisfaction and CX. And new challenges—such as job loss affecting the ability to pay a bill or confusion about the technical demands of a child’s remote schooling—mean they’re contacting companies with a wide variety of pressing needs.

Call Center 71

Call Center Personalization Scripts Morale 71

Myra Golden Media

JULY 15, 2019

When I’m launching a new quality program, I usually determine outcomes by asking my client, “Imagine it’s 90 days from the take-off of your new Quality Program. What’s morale like? Know that developing standards and objectives will be a lengthy, challenging exercise. What’s different?

Calibration 153

Calibration Coaching Morale Feedback 153