Hodusoft

APRIL 26, 2023

Metrics to Measure the Performance of Your Virtual Call Center “A useful metric is both accurate and aligned with your goals. Managing a virtual call center is not easy. Only the right metrics can tell you if things are working in your call center or not. Read on to gain valuable insights.

virtual call center 52

virtual call center Call Center Metrics call center software 52

Hodusoft

JUNE 7, 2024

To define a call/contact center manager in a more fun and engaging way, let’s cite an example from popular culture. If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Hodusoft

AUGUST 2, 2023

Contact centers can reduce their call duration by leveraging automated systems and agent training. Outsourcing costs In case a contact center outsources its operations to any other service provider, it would have to bear additional costs such as contract fees, service level agreements, and other miscellaneous costs.

Contact Center 52

Contact Center Metrics Contact center software Interactive Voice Response 52