kommunicate

OCTOBER 1, 2020

Google Dialogflow recently introduced Dialogflow CX (Customer Experience) – a powerful tool for creating advanced virtual agents. The older version of Dialogflow has been renamed to Dialogflow ES (Essentials). Dialogflow is now a common term to describe both the Dialogflow ES and CX.

Virtual Agent 98

Virtual Agent Customer Experience 98

Education Services Group

MAY 25, 2018

If it were possible to just make one sale, stop there and have a “forever customer,” everyone would be a Customer Success (CS) pro. It requires relationship building, thoroughly understanding customer needs, advocating for their wants, and helping every customer — not just the largest — flourish in ways they never could alone.

Education 45

Education Journey mapping outsourcing Upselling 45

bold360 Blog

MARCH 29, 2021

COVID-19 has utterly disrupted how customers and companies interact. We’ve witnessed dramatic, rapid shifts in preferred customer engagement channels at a time of social distancing and people working (and doing nearly everything else) from home. 3 Big Trends in Customer Engagement .

Self service 52

Self service Chatbots Call Center Management 52

ChurnZero

DECEMBER 22, 2020

(If your newly minted budget leaves much to be desired, don’t give up b efore you try these arguments to win budget for Customer Success. Because in our very un biased opinion, Customer Success deserves to get everything they asked for and more. Looking for Customer Success book recommendations?

Surveys 59

Surveys SaaS Management Personalization 59