Quadient

JANUARY 21, 2022

Whether it's offering paperless billing, online self-service tools to make or request updates, or enabling policyholders to complete a full claims cycle on their mobile app, every touchpoint in the customer lifecycle is an opportunity to proactively engage with customers. Customer Journey Mapping. Customer Experience.

Customer Experience 52

Customer Experience Journey mapping Entertainment Customer centricity 52

Solvvy

OCTOBER 18, 2022

AI now powers virtual assistants with entertaining personalities that help people complete day-to-day tasks. Some of the most popular use cases of conversational AI virtual assistants and chatbots include: Customer Service. Customer service chatbots can give businesses an effective way to encourage self-service.

Chatbots 62

Chatbots Self service Journey mapping Entertainment 62

CCNG

OCTOBER 19, 2022

(Adobe, 2022) 75% of marketing & CX practitioners have observed a surge in existing customers using digital channels (Adobe, 2022) 74% of CX professionals say creating a seamless customer journey across assisted and self-service channels is “important” or “very important.”

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

COPC

MAY 16, 2018

This can be done by plotting customer satisfaction and dissatisfaction scores in a CX Matrix as well as by exploring the current customer experience through customer journey mapping. Conversely, a customer of an entertainment product, like a video game, might value making a personal connection with the brand.

Surveys 42

Surveys Journey mapping Customer centricity Entertainment 42

Verint

FEBRUARY 21, 2018

This event offers so much, including pre-conference workshops focused on key solution areas, entertaining keynote sessions, and a broad range of informative breakout sessions, user groups, and networking opportunities.

Entertainment 36

Entertainment Best practices Journey mapping Management 36

Comm100

FEBRUARY 22, 2018

Companies that don’t invest time and effort in their Chatbot’s journey mapping can wind up with dead-end bots, that hurt customers more than they help. For the simplest and most intuitive approach to content mapping, we recommend a process that is focused around building decision trees from existing customer interactions.

Journey mapping 45

Journey mapping Chatbots Accountability Consulting 45

Comm100

FEBRUARY 22, 2018

Companies that don’t invest time and effort in their Chatbot’s journey mapping can wind up with dead-end bots, that hurt customers more than they help. For the simplest and most intuitive approach to content mapping, we recommend a process that is focused around building decision trees from existing customer interactions.

Journey mapping 40

Journey mapping Chatbots Accountability Consulting 40