CSM Magazine
MARCH 3, 2016
The survey of 1,000 consumers compared buying experiences across multiple market sectors, including utilities, phone, TV and broadband, clothing, travel, home improvement, entertainment and groceries.
COPC
MAY 16, 2018
Conversely, a customer of an entertainment product, like a video game, might value making a personal connection with the brand. Customer feedback. Additional insights can also be gained from conducting an analysis of dissatisfied customers, a review of complaints and an evaluation of feedback from frontline staff.
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