Three Questions To Ask Yourself To Understand What Customers Really Want
COPC
MAY 16, 2018
For instance, would customers rather be placed on hold for a live person, be placed in a call-back queue, or be transferred to an IVR system to self-service? For the purposes of this post, focus will be placed on consumer preferences between assisted and unassisted customer care interactions. Customer feedback.
42 
Let's personalize your content