Employee engagement, Morale and Telemarketing

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Employee engagement

Morale

Telemarketing

Ways to increase agent productivity to offset call center pricing.

Quality Contact Solutions

APRIL 8, 2021

The front-line agents can make or break your investment in telemarketing efforts , so how can you be sure the center handling your client base are going to help your business? It can result in absenteeism, low morale, and a loss in overall job satisfaction. Focus on Employee Engagement to offset Call Center Pricing.

Call Center

Call Center Telemarketing Morale call center solutions

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

MARCH 7, 2019

The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. Today’s limited Virtual Employee Assistants. Current VEAs, such as Personik and Wizy , focus mainly on helping employees engage with the company.

Gamification

Gamification Contact Center Agent Empowerment Self service

Customer Contact Central

Ways to increase agent productivity to offset call center pricing.

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

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