Fonolo

MARCH 3, 2022

Call center management requires high levels of attention, coordination, and strategy, especially as remote work environments become more and more of a reality. . FACT: 80% of call centers shifted to remote work environments after the COVID-19 pandemic. What is Call Center Management?

virtual call center 87

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Noble Systems

APRIL 14, 2021

What is a virtual call center? Imagine a call center – a hub of inbound and outbound calls, staffed by a team of agents and managers – but the agents and managers are located off-site, whether in small groups in other offices or individually at their own homes. as well as a place to house it.

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Taylor Reach Group

SEPTEMBER 3, 2021

After several months of remote working – a workstyle many contact center leaders would have deemed impossible to implement a year and a half ago – employers are finding it difficult to lure staff back into the office. This way, wages are fair across the board, consistent, and avoid future morale issues among peers.

Contact Center 139

Contact Center Morale Consulting Consulting 139

CSR Inc.

JULY 17, 2016

While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.

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Call Center Technology Gamification Coaching 48

Fenero

SEPTEMBER 15, 2018

So how exactly do the best of call centers achieve high levels of agent engagement and retention? Craving and holding on to straight productivity metrics is probably the easiest way to malign employee morale and retention. Recent research states that employees with supportive supervisors are 1.3

Call Center 13

Call Center Morale virtual call center Metrics 13

Fenero

JANUARY 20, 2019

So how exactly do the best of call centers achieve high levels of agent engagement and retention? Craving and holding on to straight productivity metrics is probably the easiest way to malign employee morale and retention. Recent research states that employees with supportive supervisors are 1.3

Call Center 8

Call Center Morale Automotive Metrics 8